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FAQs

When will my item(s) be shipped?

Items will be shipped within 24 hours of purchase.

What is your return policy?

We have a 100% money back guarantee.  If you are unhappy with your purchase from our website for any reason please contact us at support@carverdans.com so we can further assist you.

Where is Carver Dan's located?

Carver Dan's Hardwood Collectibles are hand crafted in the small village of Củ Chi, Vietnam located outside of Ho Chi Minh City.  Items are shipped from our warehouse located in Orlando, FL. 

Where do you source your hardwoods from?

We utilize high quality hardwood scraps that would otherwise be discarded by nearby furniture makers to create all of our one of a kind pieces. Through this type of ethical sourcing, we are able to deliver our customers sustainable and Eco-friendly products.

What kind of marker is best to use when personalizing a puzzle box gift?

Any permanent marker will do when filling in the TO and FROM section on the inside of the puzzle box.  

Is there a wood burning option to have my puzzle box personalized for me?

We are unable to offer that service at the moment.

Do you do custom orders?

For custom order inquiries contact us with your name and what you have in mind at support@carverdans.com so we can further assist you.

 

Can I still get a sold out item seen on QVC through your website for the same price advertised during the QVC showing?

To honor our partnership with QVC, we are unable to price match any special deals featured on their channel.  Items at the special price are only available from QVC in limited in quantities and tend to sell out quickly.